Decanting tenants an excellent practice guide


Every time a recent disaster occurred, a respected Housing Association deployed an on-the-ground catastrophe response (CATS) teams could support the many displaced tenants in the impacted area. The Housing Association required an unexpected emergency housing solution for that team that could provide:

• 24/7/365 use of comfortable, long lasting accommodations

• Flexible leasing terms and amount of stay options

• Convenient locations from the affected regions additionally,

to ensure costs were managed effectively, the corporation required a solution that included consolidated, centralised billing. Previously, associates were negotiating lease terms and signing agreements without company authorisation. This ended in higher lodging costs, increased incidental charges and greater financial risks and exposure for the employee and also the client.


The Housing Association required to secure a comprehensive emergency housing solution that could reduce costs and streamline the billing process so the CATS team could focus on meeting their tenant’s needs. Jigsaw, using its broad inventory of hotels, apartments, homes plus more, surely could provide you with the Housing Association CATS teams with furnished apartments on an extended stay over Four weeks. This solution offered several positive aspects, including:

• Major cost benefits

By consolidating all disaster-related employee costs, using furnished apartments instead of hotel rooms, and identifying convenient options in a specific location, your client might reduce staff overtime previously invested in invoicing and processing, eliminate temporary stay hotel taxes and worked Jigsaw to barter exceptional leasing terms for (2 month) stays.

• Improved operating efficiencies through centralisation

Centralisation from the temporary housing process through Jigsaw allowed the customer to further improve operating efficiencies by offering an individual source for those housing needs, streamlining CATS team location tracking, eliminating unproductive lease term negotiations including departure penalty issues and increasing critical management time required for repairs or relocation. Providing a crisis housing solution to get a leading Housing Association catastrophe response (CATS) teams.

• Improved associate productivity

Furnished apartments offered an even more comfortable, home-like environment with larger rooms, full-size kitchens and separate areas. This solution allowed the client’s employees to focus less for the stress and inconveniences linked to being away from home for long periods of time and much more on fulfilling the displaced tenant’s needs.

• Enhanced use of critical information

Centralised event data allowed for simplified and consolidated catastrophe reporting. Furthermore, this functionality provided enhanced reporting features necessary for successfully managing expenses, sharing information and improving service. Results By offering a forward-thinking emergency housing solution that included simplified invoicing, a consolidated leasing process and more suitable housing accommodations, Jigsaw could help the client save lots of time, money and resources. As a result, the Housing Association enjoyed a savings of more than 20,000 GBP annually in taxes and reduced daily accommodation rates by approximately 12/day GBP for each apartment. To understand more about this case study or how Jigsaw can work along with you use a temporary housing solution to your catastrophe response teams, please call 0845 0000 792 or complete the design below.

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