Free CMQ/OE Practice Test
1. One impediment to causing effective change is the subjects being studied may intentionally or unintentionally change their behavior simply because they’re aware they’re being monitored, instead of due to any fundamental facets of the experiment. This is whats called the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with Practice Questions
2. The theories of Abraham Maslow are foundational components of which of those management styles?
Scientific management
Human relations management
Management by objective
Management by results
3. The knowledge management approach by which individuals add their knowledge to some common storehouse (such as a database) can be described as:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), but it also uses many tools that are not a proprietary section of the methodology. Which of those outside tools commonly utilized in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache method of business processes is termed the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name originates from studies of workers at a factory called Hawthorne Works during the early section of the twentieth century. The research discovered that when workers know they’re being monitored in an experiment, the final results with the experiment are generally diverse from those achieved by workers involved in much the same experiment who’re unaware actually being monitored. Sometimes the difference is positive, and frequently the difference is negative, however when workers know they’re being observed in an experiment, the results tend to be skewed, and also this has to be considered.
2. B: Human relations management. Abraham Maslow’s theories are foundational on the hr management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by a hierarchy of needs, which a lot of people have referred to as a pyramid. In the bottom include the most rudimentry physical needs, then safety, then love/belonging, then esteem, with self-actualization at the pinnacle. Maslow believed that no one is able for folks to get the objective of meeting their higher level needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The knowledge management approach by which individuals add their knowledge to some common storehouse (such as a database) can be described as codification strategy, or push strategy. The opposite answer options all instruments or strategies frequently used in knowledge management.
4. C: Five Whys. An Ishikawa diagram, often known as a fishbone diagram, will be used as part of the 5 Whys strategy for getting to the root of a problem. The diagram concept was created by Kaoru Ishikawa, and it is frequently used for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache method of business processes is termed the Nine Boxes Model. It includes three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is usually employed in the design of employee training programs.
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