Free CMQ/OE Practice Test
1. One impediment to leading to effective change would be that the subjects being studied may intentionally or unintentionally change their behavior mainly because they’re aware they’re being monitored, rather than on account of any fundamental aspects of the experiment. This is called the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with Practice Questions
2. The theories of Abraham Maslow are foundational elements of which of the management styles?
Scientific management
Human relations management
Management by objective
Management by results
3. The ability management approach through which individuals add their knowledge to some common storehouse (like a database) can be described as:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), it also uses many tools that are not a proprietary the main methodology. Which of the outside tools commonly utilized in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache way of business processes is termed the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name comes from studies of workers with a factory called Hawthorne Works in the early the main twentieth century. Case study found out that when workers know they’re being monitored throughout an experiment, the results from the experiment usually are distinct from those achieved by workers enjoying much the same experiment who’re unaware that they are being monitored. Sometimes the gap is positive, and quite often the gap is negative, when workers know they’re being observed throughout an experiment, the results will often be skewed, which have to be taken into consideration.
2. B: Human relations management. Abraham Maslow’s theories are foundational to the hr management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by a hierarchy of needs, which many individuals have called a pyramid. Towards the bottom will be the most rudimentry physical needs, then safety, then love/belonging, then esteem, with self-actualization at the very top. Maslow considered that just isn’t possible for individuals to achieve the purpose of meeting their more impressive range needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The ability management approach through which individuals add their knowledge to some common storehouse (like a database) can be described as codification strategy, or push strategy. One other answer option is all instruments or strategies frequently used in knowledge management.
4. C: Five Whys. An Ishikawa diagram, also called a fishbone diagram, can be included in the Five Whys strategy for dealing with the root of a problem. The diagram concept was created by Kaoru Ishikawa, in fact it is frequently used for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache way of business processes is termed the Nine Boxes Model. It consists of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is usually employed in the style of employee training programs.
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