Free CMQ/OE Practice Test
1. One impediment to bringing about effective change is the subjects being studied may intentionally or unintentionally change their behavior simply because they’re aware they’re being monitored, instead of on account of any fundamental aspects of the experiment. This is whats called the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with more experience Questions
2. The theories of Abraham Maslow are foundational components of which of the management styles?
Scientific management
Hr management
Management by objective
Management by results
3. The knowledge management approach by which individuals add their knowledge with a common storehouse (for instance a database) is known as a:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), it also uses many tools which are not a proprietary part of the methodology. Which of the outside tools commonly utilized in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache procedure for business processes is recognized as the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name originates from studies of workers at the factory called Hawthorne Works in early part of the 20th century. The research found out that when workers know they’re being monitored within the experiment, the results of the experiment are generally unique of those achieved by workers getting involved in much the same experiment who’re unaware that they are being monitored. Sometimes the difference is positive, and frequently the difference is negative, but when workers know they’re being observed within the experiment, the final results in many cases are skewed, and this must be considered.
2. B: Hr management. Abraham Maslow’s theories are foundational to the human relations management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by a hierarchy of needs, which a lot of people have described as a pyramid. Towards the bottom will be the simplest physical needs, then safety, then love/belonging, then esteem, with self-actualization towards the top. Maslow belief that no one is able for folks to achieve the objective of meeting their higher-level needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The knowledge management approach by which individuals add their knowledge with a common storehouse (for instance a database) is known as a codification strategy, or push strategy. The opposite answer options all instruments or strategies popular in knowledge management.
4. C: Five Whys. An Ishikawa diagram, often known as a fishbone diagram, will be used as part of 5 Whys way of progressing to the foundation of the problem. The diagram concept was created by Kaoru Ishikawa, which is popular for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache procedure for business processes is recognized as the Nine Boxes Model. It consists of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is frequently utilized in the appearance of employee training programs.
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