Free CMQ/OE Practice Test
1. One impediment to contributing to effective change is that the subjects being studied may intentionally or unintentionally change their behavior due to the fact they’re aware they’re being monitored, instead of as a result of any fundamental areas of the experiment. This is called the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with Practice Questions
2. The theories of Abraham Maslow are foundational elements of which of these management styles?
Scientific management
Hr management
Management by objective
Management by results
3. The knowledge management approach by which individuals add their knowledge into a common storehouse (for instance a database) works as a:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), just about all uses many tools that are not a proprietary section of the methodology. Which of these outside tools commonly employed in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache approach to business processes is termed the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name originates from studies of workers in a factory called Hawthorne Works in the early section of the last century. The analysis learned that when workers know they’re being monitored throughout an cmq/oe certification, the outcome with the experiment are generally distinct from those achieved by workers involved in an identical experiment who are unaware they are being monitored. Sometimes the gap is positive, and often the gap is negative, but when workers know they’re being observed throughout an experiment, the outcome will often be skewed, and this have to be taken into account.
2. B: Hr management. Abraham Maslow’s theories are foundational towards the human relations management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by the hierarchy of needs, which lots of people have referred to as a pyramid. At the end will be the simplest physical needs, then safety, then love/belonging, then esteem, with self-actualization at the pinnacle. Maslow considered that no one is able for folks to offer the objective of meeting their more impressive range needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The knowledge management approach by which individuals add their knowledge into a common storehouse (for instance a database) works as a codification strategy, or push strategy. The other answer options all instruments or strategies popular in knowledge management.
4. C: Five Whys. An Ishikawa diagram, also called a fishbone diagram, would be included in 5 Whys method of getting to the main of the problem. The diagram concept was created by Kaoru Ishikawa, in fact it is popular for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache approach to business processes is termed the Nine Boxes Model. It is made up of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is often used in the style of employee training programs.
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