Free CMQ/OE Practice Test
1. One impediment to leading to effective change would be that the subjects being studied may intentionally or unintentionally change their behavior since they’re aware they’re being monitored, rather than as a result of any fundamental areas of the experiment. This is what’s called the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with Practice Questions
2. The theories of Abraham Maslow are foundational aspects of which of those management styles?
Scientific management
Human relations management
Management by objective
Management by results
3. The data management approach by which individuals add their knowledge into a common storehouse (say for example a database) works as a:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), but it also uses many tools which are not an exclusive part of the methodology. Which of those outside tools commonly utilized in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache approach to business processes is known as the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name comes from studies of workers at a factory called Hawthorne Works in early part of the 20th century. Case study discovered that when workers know they’re being monitored within the cmq/oe certification, the outcome of the experiment tend to be unique of those achieved by workers getting involved in much the same experiment who’re unaware actually being monitored. Sometimes the gap is positive, and frequently the gap is negative, when workers know they’re being observed within the experiment, the outcome will often be skewed, and this has to be considered.
2. B: Human relations management. Abraham Maslow’s theories are foundational on the hr management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated with a hierarchy of needs, which many individuals have referred to as a pyramid. At the bottom include the simplest physical needs, then safety, then love/belonging, then esteem, with self-actualization at the very top. Maslow thought that no one is able for people to achieve the purpose of meeting their more impressive range needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The data management approach by which individuals add their knowledge into a common storehouse (say for example a database) works as a codification strategy, or push strategy. The other answer choices all instruments or strategies commonly used in knowledge management.
4. C: Five Whys. An Ishikawa diagram, often known as a fishbone diagram, will be used as part of the 5 Whys method of dealing with the main of a problem. The diagram concept was made by Kaoru Ishikawa, which is commonly used for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache approach to business processes is known as the Nine Boxes Model. It is made up of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is often used in the design of employee training programs.
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