Free CMQ/OE Practice Test
1. One impediment to leading to effective change could be that the subjects being studied may intentionally or unintentionally change their behavior mainly because they’re aware they’re being monitored, instead of due to any fundamental elements of the experiment. This is what’s called the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with Practice Questions
2. The theories of Abraham Maslow are foundational elements of which of such management styles?
Scientific management
Human relations management
Management by objective
Management by results
3. The data management approach where individuals add their knowledge into a common storehouse (such as a database) is known as a:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), it uses many tools that are not a proprietary part of the methodology. Which of such outside tools commonly used in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache way of business processes is called the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name arises from studies of workers with a factory called Hawthorne Works noisy . part of the last century. The research discovered that when workers know they’re being monitored during an experiment, the results with the experiment are generally unique of those achieved by workers taking part in an identical experiment who are unaware they are being monitored. Sometimes the real difference is positive, and sometimes the real difference is negative, however when workers know they’re being observed during an experiment, the results are often skewed, which must be looked at.
2. B: Human relations management. Abraham Maslow’s theories are foundational for the human relations management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated with a hierarchy of needs, which many individuals have called a pyramid. In the bottom include the most rudimentry physical needs, then safety, then love/belonging, then esteem, with self-actualization at the very top. Maslow thought that no one is able for people to achieve the goal of meeting their higher level needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The data management approach where individuals add their knowledge into a common storehouse (such as a database) is known as a codification strategy, or push strategy. The opposite answer option is all instruments or strategies frequently used in knowledge management.
4. C: Five Whys. An Ishikawa diagram, also called a fishbone diagram, will be included in the 5 Whys strategy for progressing to the root of an problem. The diagram concept originated by Kaoru Ishikawa, in fact it is frequently used for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache way of business processes is called the Nine Boxes Model. It is made up of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is usually utilized in design for employee training programs.
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