Free CMQ/OE Practice Test
1. One impediment to leading to effective change is that the subjects being studied may intentionally or unintentionally change their behavior simply because they’re aware they’re being monitored, rather than as a result of any fundamental elements of the experiment. This is whats called the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with more experience Questions
2. The theories of Abraham Maslow are foundational aspects of which of these management styles?
Scientific management
Hr management
Management by objective
Management by results
3. The knowledge management approach in which individuals add their knowledge to a common storehouse (like a database) works as a:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), but it also uses many tools that are not a proprietary part of the methodology. Which of these outside tools commonly utilized in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache approach to business processes is known as the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name comes from studies of workers in a factory called Hawthorne Works noisy . part of the last century. The study found out that when workers know they’re being monitored throughout an experiment, the outcome in the experiment usually are different than those achieved by workers enjoying a similar experiment who’re unaware that they’re being monitored. Sometimes the difference is positive, and frequently the difference is negative, however, if workers know they’re being observed throughout an experiment, the final results will often be skewed, and also this has to be looked at.
2. B: Hr management. Abraham Maslow’s theories are foundational towards the hr management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by the hierarchy of needs, which many individuals have referred to as a pyramid. In the bottom would be the most rudimentry physical needs, then safety, then love/belonging, then esteem, with self-actualization at the top. Maslow believed that just isn’t possible for individuals to get the goal of meeting their advanced needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The knowledge management approach in which individuals add their knowledge to a common storehouse (like a database) works as a codification strategy, or push strategy. One other answer choices are all instruments or strategies commonly used in knowledge management.
4. C: Five Whys. An Ishikawa diagram, also referred to as a fishbone diagram, would be used as part of the 5 Whys way of dealing with the basis of an problem. The diagram concept was created by Kaoru Ishikawa, and it is commonly used for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache approach to business processes is known as the Nine Boxes Model. It contains three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model can often be used in the appearance of employee training programs.
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