Free CMQ/OE Practice Test
1. One impediment to leading to effective change could be that the subjects being studied may intentionally or unintentionally change their behavior simply because they’re aware they’re being monitored, rather than because of any fundamental aspects of the experiment. This is whats called the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with Practice Questions
2. The theories of Abraham Maslow are foundational aspects of which of those management styles?
Scientific management
Human relations management
Management by objective
Management by results
3. The ability management approach by which individuals add their knowledge to some common storehouse (such as a database) is actually a:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), it uses many tools which aren’t an exclusive the main methodology. Which of those outside tools commonly used in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache method of business processes is known as the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name arises from studies of workers with a factory called Hawthorne Works noisy . the main last century. Case study learned that when workers know they’re being monitored in an experiment, the final results of the experiment tend to be different than those achieved by workers taking part in a similar experiment that are unaware that they’re being monitored. Sometimes the real difference is positive, and quite often the real difference is negative, when workers know they’re being observed in an experiment, the final results tend to be skewed, which has to be taken into consideration.
2. B: Human relations management. Abraham Maslow’s theories are foundational for the hr management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by way of a hierarchy of needs, which a lot of people have identified as a pyramid. Towards the bottom will be the most rudimentry physical needs, then safety, then love/belonging, then esteem, with self-actualization towards the top. Maslow considered that just isn’t possible for people to get the goal of meeting their advanced needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The ability management approach by which individuals add their knowledge to some common storehouse (such as a database) is actually a codification strategy, or push strategy. The opposite answer choices are all instruments or strategies frequently used in knowledge management.
4. C: Five Whys. An Ishikawa diagram, often known as a fishbone diagram, would be included in the Five Whys way of getting to the foundation of a problem. The diagram concept was developed by Kaoru Ishikawa, and it is frequently used for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache method of business processes is known as the Nine Boxes Model. It consists of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is usually found in the appearance of employee training programs.
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