Free CMQ/OE Practice Test
1. One impediment to leading to effective change is that the subjects being studied may intentionally or unintentionally change their behavior mainly because they’re aware they’re being monitored, and not as a result of any fundamental aspects of the experiment. This is what’s called the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with more experience Questions
2. The theories of Abraham Maslow are foundational components of which of such management styles?
Scientific management
Human relations management
Management by objective
Management by results
3. The data management approach through which individuals add their knowledge into a common storehouse (for instance a database) can be described as:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), but it also uses many tools that aren’t a proprietary area of the methodology. Which of such outside tools commonly doing work in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache approach to business processes is called the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name arises from studies of workers at the factory called Hawthorne Works in the early area of the last century. The research discovered that when workers know they’re being monitored throughout an asq cmq oe question bank, the outcome from the experiment are generally distinct from those achieved by workers taking part in a similar experiment who are unaware they are being monitored. Sometimes the main difference is positive, and sometimes the main difference is negative, when workers know they’re being observed throughout an experiment, the outcome in many cases are skewed, which should be taken into account.
2. B: Human relations management. Abraham Maslow’s theories are foundational towards the hr management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by the hierarchy of needs, which many individuals have described as a pyramid. At the end are the most basic physical needs, then safety, then love/belonging, then esteem, with self-actualization at the pinnacle. Maslow considered that fat loss for individuals to achieve the goal of meeting their more impressive range needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The data management approach through which individuals add their knowledge into a common storehouse (for instance a database) can be described as codification strategy, or push strategy. Another answer choices all instruments or strategies commonly used in knowledge management.
4. C: Five Whys. An Ishikawa diagram, also referred to as a fishbone diagram, will be included in the Five Whys method of dealing with the foundation of an problem. The diagram concept originated by Kaoru Ishikawa, and it is commonly used for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache approach to business processes is called the Nine Boxes Model. It is made up of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is usually used in the design of employee training programs.
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